Customer Support Specialist with Security Clearance

Job Family : Operational Effectiveness Consulting Travel Required : Up to 10% Clearance Required : Active Top Secret (TS) What You Will Do : The Customer Support Specialist provides first-line customer support across multiple communication channels, ensuring timely request acknowledgment, triage, and resolution using established workflows. This role escalates complex issues to higher tiers as needed and captures customer feedback to support service quality and continuity. * Provide first-line s…